On Demand CRM

As the name implies, Customer Relationship Management software is an ‘enterprise’ system that provides a comprehensive way of managing the relationships that an organisation has with its customers and/or prospects.

The system pools together information not only about customer interactions, but also collates sales and marketing data, marketing effectiveness data, customer responsiveness data and sales trends data in a central repository.

Today most CRMs offer facilities of self-service to the customers / prospects.

Benefits

• Impeccable sales cycle management
• Improved customer experience
• Enhanced customer satisfaction
• Improved customer retention
• Increased revenues and profits
• Helps ‘farm’ prospects
• Streamlines marketing and sales processes
• Helps target ‘best’ customers to ensure that they are well taken care of
• Helps manage marketing campaigns that leads to ‘quality’ prospects

An On Demand CRM offers additional benefits of using the Cloud infrastructure. A complete On Demand CRM system can be implemented very quickly. The system comes with Flexible licensing models that help you choose from a wide variety of options.

DATASiSAR will help you with the following services:

• Prepare of a CRM Business plan
• Define high level Business Requirements
• Chalk out a product implementation plan
• Define the ‘Customer’ in the business context
• Define success metrics
• Document Customer behaviours and business functions slated to support the desired behaviours
• Define the desired functionality and data requirements
• Define the integration requirements with other applications
• Define Privacy and Security policy
• Capture and manage complex customer data and turn it into knowledge
• Centralise the enterprise knowledge housed in manuals, intranets and employees or customers minds
• Data migration